Effective date: 07 January 2026
Website: www.veggievita.in
Brand: VeggieVita
Company: Veggievita (opc) Private Limited
Registered address: 54/01 opposite Lake, Lakshmi Layout, Line, Munnekollal, Bengaluru, Karnataka 560068
Email: support@veggievita.in
Phone or WhatsApp: 7317883510
Support hours: 10 AM to 7 PM

VeggieVita (opc) Private Limited, operating as VeggieVita, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you use www.veggievita.in.

By visiting or using our website, placing an order, or contacting us, you agree to the practices described in this policy.

1. Information we collect

We may collect the following information when you browse our website, place an order, or contact us.

1. Personal and contact information
   Name, phone number, email address, billing address, shipping address, city, state, and pincode.

2. Order and transaction information
   Products purchased, order ID, amount paid, delivery status, and support interactions.

3. Payment information
   We do not store your card, UPI PIN, CVV, or net banking credentials. Payments are processed through secure payment gateway partners. We may receive limited payment related details such as transaction status, payment reference ID, and method of payment.

4. Website and device information
   IP address, browser type, device type, pages visited, time spent, referral source, and cookies or similar tracking technologies.

5. Communications
   Messages you send to us via email, WhatsApp, phone, contact forms, or social media, including attachments such as order screenshots, product photos, or unboxing videos shared for support.

2. How we use your information

We use your information for the following purposes:

1. To process orders and deliver products

2. To confirm orders, send updates, and provide customer support

3. To verify and resolve replacement claims, delivery issues, and quality complaints

4. To improve website experience, product performance, and service quality

5. To prevent fraud, unauthorized transactions, and abuse of our platform

6. To send service related communications such as order alerts, policy updates, and important notices

7. To send marketing messages only when you have opted in, and you can opt out anytime

3. Cookies and tracking technologies

We use cookies and similar tools to improve website performance and user experience. Cookies may help us remember your preferences, analyze site traffic, and understand how visitors use the website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing of information

We do not sell your personal information.

We may share your information only when necessary for operations and compliance, such as:

1. Delivery and logistics partners
   To deliver your orders and provide tracking updates.

2. Payment gateway partners
   To process payments and confirm transaction status.

3. Technology and service providers
   Hosting providers, analytics tools, communication tools, and customer support systems that help us run the website and services.

4. Legal and regulatory requirements
   When required by law, court order, or government request, or to protect our rights, users, and operations.

All third parties are expected to handle information securely and only for the purpose of providing services to VeggieVita.

5. Data retention

We retain personal information only for as long as necessary to:

1. Fulfil your order and provide support

2. Maintain business records

3. Meet legal, tax, or regulatory obligations

4. Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to delete or anonymize it.

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your choices and rights

You may contact us to:

1. Request access to the personal information we hold about you

2. Request correction of inaccurate or incomplete information

3. Request deletion of your information, subject to legal and operational requirements

4. Opt out of marketing communications at any time

To make a request, email us at support@veggievita.in. We may verify your identity before processing your request.

8. Third party links

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing personal information.

9. Children’s privacy

VeggieVita does not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Veggievita (opc) private limited
54/01 opposite Lake, Lakshmi Layout, Line, Munnekollal, Bengaluru, Karnataka 560068
Email: support@veggievita.in
Phone or WhatsApp: 7317883510
Support hours: 10 AM to 7 PM